Website Terms of Use

Last updated: 9 November 2026

1. About us

The elaialife.ae website belongs to iHealth Group L.L.C-FZ and operates under the Elaia brand (referred to below as “Elaia”, “we” or “us”).
Licence No. 2540370.01. Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE.
Email: [email protected] · WhatsApp: +971 50 301 8287.

2. Accepting these terms

By using the website, you agree to these terms. If you do not agree with them, please do not use the website.

3. What this website is

The website tells you about the Elaia service and lets you send a request. A request is simply a request for us to contact you; it does not commit you or us to anything. Programme descriptions and prices on the website are for information only and are not an offer. You will receive the exact terms and price before we start working together, and services are provided under a separate agreement.

4. Elaia organises, but does not treat

Elaia is a concierge service. We book your appointments at licensed clinics and take care of the organising. We do not provide medical services: diagnoses and treatment are made by the clinics' doctors, who are also responsible for medical care. A concierge is not a doctor. Information on the website is not medical advice.

5. Age

Requests may be sent by people aged 18 and over.

6. What you must not do on the website

Disrupt the website, send spam, send requests in someone else's name, or use the website for unlawful purposes.

7. Rights to the content

The texts, photos, logo, the Elaia name and the website design belong to iHealth Group L.L.C-FZ or are used by us lawfully. You may view them for personal purposes. Copying, distributing or using them in any other way is only allowed with our written permission.

8. Links to other websites

We are not responsible for the content of other companies' websites that our website links to.

9. Website operation and liability

The website is provided “as is”. We do our best to keep it running smoothly and the information on it accurate, but we cannot always guarantee this. To the extent permitted by UAE law, we are not liable for indirect losses related to the use of the website. These terms do not limit the consumer rights you have under UAE law.

10. Data and cookies

How we handle data is explained in our Privacy Policy and Cookie Policy.

11. Changes

Any new version of these terms is published on this page with a new date and takes effect from the moment it is published.

12. Law and disputes

These terms are governed by the laws of the UAE as applied in the Emirate of Dubai. Disputes are heard by the courts of Dubai, unless the law provides otherwise. Before going to court, please write to us and we will try to resolve the matter.

13. Language

These terms are available in English and Russian. If the two versions differ, the English version prevails.

14. Other

If any provision of these terms turns out to be invalid, the rest remain in force. Questions and complaints: [email protected], WhatsApp +971 50 301 8287.