Privacy Policy

Last updated: 9 November 2026

1. Who we are

Elaia is a brand of iHealth Group L.L.C-FZ (UAE, licence No. 2540370.01; address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE). Referred to below as “Elaia”, “we” or “us”.

We decide how and why your data is processed, and we are responsible for it. This policy covers the elaialife.ae website and the request form on it.

To contact us about your data: [email protected], WhatsApp +971 50 301 8287.

2. What data we receive

From the request form: only what you enter yourself, namely your name, your preferred way to be contacted (WhatsApp, Telegram or email) and your contact details. The page the request was sent from and the time it was sent are passed on with it.

When you visit the website: standard technical information (IP address, browser, device) that the website needs in order to work. If you have accepted cookies, the Google Analytics visitor counter and the Meta Pixel (Facebook, Instagram) are active. See our Cookie Policy for details.

The website does not collect health information. Please do not include it in the form.

3. Why we use it

To contact you the way you chose, respond to your request and tell you about our programme. Also to keep the website running and secure, to understand how to improve it, and to show Elaia ads on Facebook and Instagram to people who have visited the website (only if you have accepted cookies). We do not use the data from your request for any other purpose, such as mailing lists.

4. Consent

By sending a request and ticking the box, you agree to this policy and to the processing of the data in your request, including its transfer to the services listed in section 5. The legal basis is UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. You can withdraw your consent at any time (section 7).

5. Who can see your data

Your request arrives in a private Elaia team work chat on Telegram. It can only be seen by Elaia staff and concierges who reply to requests and are bound by confidentiality.

Technically, the data passes through the services we use: Cloudflare (website hosting), Telegram (delivering the request), the messenger or email service you chose, and Google Analytics and Meta (if you have accepted cookies). We only tell Google and Meta that a request was sent, never your name or contact details. These services' servers may be located outside the UAE.

We do not sell your data or share it with other companies for their own purposes, such as advertising. We may disclose data only to government authorities where UAE law requires it.

6. How long we keep it

We keep your request and our correspondence with you for as long as we need them to contact you and respond to your request. After that, or whenever you ask, we delete them.

7. Your rights

At any time, you can find out what data we hold about you, get a copy of it, correct it, ask us to delete it, restrict or stop its processing, and withdraw your consent. Withdrawing consent does not affect anything done before you withdrew it.

Write to [email protected] or message us on WhatsApp at +971 50 301 8287. We may ask you to confirm that the request comes from you. If you believe your rights have been violated, you can contact the UAE Data Office.

8. Data security

The website uses a secure connection (HTTPS), and only the Elaia team has access to requests. If a data breach occurs, we will report it in the cases provided for by law.

9. Age

The website is intended for people aged 18 and over. We do not accept requests from minors.

10. Changes

Any new version of this policy is published on this page with a new date and takes effect from the moment it is published.

11. Language

This policy is available in English and Russian. If the two versions differ, the English version prevails.

12. Contact

iHealth Group L.L.C-FZ (Elaia brand), licence No. 2540370.01
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
Email: [email protected] · WhatsApp: +971 50 301 8287